FAQ's

You've got questions, we have answers

Have questions about starting therapy? You're not alone. This page answers the most common questions that may arise when considering counselling in Canmore, from what to expect in a session, to fees, confidentiality, and how to get started with Kate Rive Counselling. Whether you're new to counselling or returning after time away, these answers are here to help you feel confident and informed.

How do I get started?

You can choose to either start with booking an hour long initial session through the Jane app. Or, if you still have questions, reach out by email to: kate@katerive.com to schedule an initial 15 minute phone consult.
How does an initial consult work?

Reach out through email: kate@katerive.com; we will schedule a time to have a brief phone chat about your goals for therapy and how I can help.
How much does a session cost?

All sessions are $200/60 Minute session. If you are looking to have a longer session (90 Minutes) we can make that happen - simply let me know.
Will my health insurance cover your services?

I am a Canadian Certified Counsellor with the Canadian Counselling and Psychotherapy Association. Your insurance provider may cover some, or all of the session fee. Please check with them prior to booking.
Who do you work with?

I strive to be inclusive, creating a safe space for all. You are welcome here. I work with youth, families and couples. Check out my services here.
How often will we meet?

I often meet with clients bi-weekly or weekly for a period of 4-6 months, or longer, depending on your personal circumstances. Meeting frequently helps us to get traction on your goals and for you to experience success. Over-time, sessions may space out as it becomes easier for you to transfer skills to daily life and you require less support.
What about confidentiality?

What you share with me can not be shared with another party without your prior written consent. This is protected by law. There are three exceptions where I may disclose information without your consent: 1. You provide me with information that suggests imminent harm or threat to yourself or another person. 2. A disclosure is made where a child or vulnerable person is currently being harmed or neglected. 3. If you are involved in the court of law and your records are subpoenaed by court.
But we live in a small town, how does that work?

Living in a small town, such as Banff or Canmore, and participating in counselling, may mean our paths cross outside of the therapy space. Please know that I will never make it known that I know you in this way. Confidentiality is not only a personal value of mine, it is my ethical responsibility, and I take it very seriously.
What if I need to change or cancel an appointment?

It is fine to adjust or cancel an appointment as long as you provide at least 24hr notice. I hold a firm cancellation policy and less than 24hrs notice results in the full charge of the service fee. I recognize life happens, please get in touch with me as soon as possible if you need to make a change.

You've got questions, we have answers

You belong here. ♡